Digital Inclusion is a non-profit organisation that aims to reduce disparities in access to IT equipment in Luxembourg by adopting a local and accessible distribution model. Founded in 2016, it collects and redistributes IT equipment to help low-income residents and refugees achieve digital independence, particularly highlighted by the pandemic.
In partnership with the government for IT recycling, Digital Inclusion encourages local businesses to donate their obsolete devices. These donations are then refurbished in a participatory workshop where computer maintenance skills are taught to job seekers and volunteers. A social media campaign values each donation, highlighting the ecological and social commitment of donor companies, such as BGL BNP Paribas, which recently donated 600 laptops.
The organisation distributes these devices free of charge via a public and fair waiting list, and also offers computer courses in several 10 languages and 3 levels of difficulty, to improve digital skills (of the beneficiaries and the general public. This inclusive and participatory approach promotes access to technology for all Luxembourgers.
With the increased digitalisation of society and rising inflation exacerbating the hardships of people in precarious situations, the demand for Digital Inclusion services has never been stronger, with each laptop being crucial. For example, in 2022, in the face of the war in Ukraine and the massive influx of refugees into Luxembourg, Digital Inclusion issued a call to action. This has resulted in the collection, refurbishment and distribution of more than 2,000 second-hand computers and 270 smartphones. Digital Inclusion's work was recognized by the IMS Sustainability Awards in the "People" category in 2022.
Current donation procedure
- Laptops must not be older than 2014. Devices with broken screens, or other defects are also accepted as they will be repaired in their re-use workshop.
- Data security is guaranteed (Removal and restitution of disks/SSDs, erasure or destruction)
- Smartphones must be iPhone 8 or later, or Androids of 2019 or later. (It is requested that these be reset before giving them, if necessary they will not be usable.)
- The association also accepts donations of computer mice (wireless or wireless), screens (23′′ minimum LED with HDMI connection) and computer speakers.
For any questions regarding the donation procedure in Luxembourg, you can consult the detailed page or contact Digital Inclusion directly with the details of the devices you wish to donate to donations@digital-inclusion.lu
Computer courses with Digital Inclusion
- Getting started with computers (Digital culture): know the basics of using a computer, including Windows, email (even to create an account if necessary) and basic internet services, such as searching for information online.
- Second step with computers (Digital autonomy): Learn how a computer can improve autonomy in everyday life – write letters using AI tools, use cloud services and video conferencing (MS Teams), combine smartphone and computer, and manage passwords.
- MyGuichet & online services in Luxembourg: learn how to use digital services in Luxembourg safely and efficiently on a daily basis, including MyGuichet, LuxTrust, eHealth, mobility… Ideal for people who have just arrived in the country or need advice on administrative procedures.
Find here the detailed schedule of IT courses by language.